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New industry data has revealed that building and construction firms could be missing out on top talent due to complicated application processes
The Access Group’s Recruitment and Resourcing Index has revealed a significant gap between candidate experiences when applying for new jobs, which could be preventing them from completing the process.
The index was compiled using various metrics, including user experience of careers pages, the number of questions on an application form, and whether candidates can apply via LinkedIn or need to send a covering letter. The higher the score, the better the candidate experience.
The index covers analysis of 20 industries, including manufacturing, legal, healthcare and logistics, to find out which ones offer the best candidate experiences.
Topping the index as the industry most likely to struggle to fill positions due to arduous recruitment processes was accounting and finance, followed by automotive and building and construction.
| Industry | Average index score |
| Accounting and finance | 109.7 |
| Automotive | 111.5 |
| Building and construction | 112 |
| Legal | 115.1 |
| Architecture | 116 |
| Creative arts and design | 122.4 |
| Warehousing and distribution | 132.9 |
| Transport and logistics | 133.7 |
| Healthcare | 140.2 |
| Electronics | 141 |
When it comes to the best candidate experiences, consumer-centric industries like retail and ecommerce, and homeware and interiors are leading the way, according to the index.
| Industry | Average index score |
| Retail and e-commerce | 158.6 |
| Homeware and interiors | 155.6 |
| Tech | 152 |
| Telecoms | 150.4 |
| Manufacturing | 148.2 |
| Energy and utilities | 147 |
| Food and beverages | 146.9 |
| Fashion | 146.8 |
| Hospitality | 146.4 |
| Travel and tourism | 142.2 |
Improving user experience
Julia Harvie-Liddel, head of recruitment at The Access Group, said: “In today’s competitive jobs market, organisations cannot afford to risk losing candidates at the final stage because of poor experiences with their website and arduous application forms.
“The good news is that with a few improvements, employers could see a vast improvement in the number of people who complete their application form.
“Make sure your careers pages or microsite is performing well from a technical perspective. Like customers, candidates will be put off by sites that are slow to load or don’t display properly on a mobile, so ask your digital team to check its Core Web Vitals (CWV). Just as important is updating your website with the latest roles and engaging content – everything from rewards and benefits to company life.”
To view the full Recruitment and Resourcing index, click here.
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Thank you Nadine for sharing this important article. In fact the building and construction recruitment process went astray long time ago and became a kind of automated search machines and apps like ATS. The automated search system can’t fairly determine the candidates skills and capacities.
Before the advent of the ATS, the candidate was interviewed face to face with a committee of experienced construction team. they can fairly decide upon the candidate acceptance or rejection.
The selection of candidates have to be fairly made and decided and not electronically decided.